Lovable App

I help agencies resolve, scale, and grow.

Senior Technical Support Agent at HL Pro Tools. Two years across sales and SaaS support — turning anxious client tickets into "thank you, you're a lifesaver" within a single Zoom call.

Islamabad, Pakistan

Open to any timezone

40 hrs/week · Weekends off

$7 / hour · negotiable

A journey from selling apartments to fixing SaaS at scale.

Senior Technical Support Agent — Agency Support

HL Pro Tools

Current · 7 months in

Promoted from Guest Support intern to Senior Technical Support Agent in the Agency Support department.
Direct technical support to agency owners running white-labeled GoHighLevel platforms — workflows, automations, SMS/email deliverability, integrations.
Handle chats, tickets, SMS, email and Zoom interactions end-to-end until resolution.
Maintain 4.95 CSAT on video calls and 4.85 on chats & tickets.
Train and shadow new interns and employees — coaching them through real-world ticket and call scenarios.

Guest Support Agent (Intern → Full)

HL Pro Tools

First month

Cleared the interview on the first attempt and joined the Guest Support team.
Supported end-clients of agency owners using white-labeled versions of GHL.
Performance led to an internal request from the Agency Support team to move me over.

GoHighLevel Freelancer

Independent · Small projects & gigs

Prior to HL Pro Tools

Self-taught GHL over 2 months, then took on small client projects to build hands-on confidence.
Built funnels, workflows, automations and onboarding setups for early clients.

Senior Sales Representative

Emarat Developers & Consultants

Real Estate · Pakistan

Sold 2 apartments in my first month — during a dead market.
Awarded Best Employee for standout performance.
Owned the client journey from first call to project delivery — handling local and international clients.
Built the communication and objection-handling instincts I now use every day in support.

What I can plug into your team on day one.

Zoom & Video Support

Live troubleshooting on calls — screen-share, diagnose, fix, document.

Live Chat

Fast, friendly, technically accurate. 4.85 CSAT across chats and tickets.

Ticketing Systems

Triage, ownership and clean resolution notes — agency owners stay informed.

SMS & Email

Deliverability, Twilio/Mailgun setup inside GHL, and reply-flow design.

GHL Workflows

Triggers, custom values, pipelines, and integrations — debugged end-to-end.

Training & Shadowing

Onboard new hires with real ticket walkthroughs and call frameworks.

Customer Success / CSR

Two years of relationship-led service — from real estate to SaaS.

Conflict Resolution

Calm under pressure. Turn frustrated agency owners into long-term advocates.

Skills & CSR badges

GoHighLevel (GHL)Agency SupportTechnical TroubleshootingWorkflow AutomationSMS & Email DeliverabilityZoom Client SupportLive Chat SupportTicket ManagementCustomer SuccessCSR / CSMOnboarding & TrainingWhite-Label SaaS SupportConflict ResolutionSales (B2C / B2B)Client Relationship Management

What clients and teammates say.

"Sohaib was incredibly sharp during our call. He pinpointed exactly where our pipeline automation was misfiring and had it patched before we hung up. Five stars without hesitation."

Zachary Williams

Conversionly Marketing

"Honestly one of the best support reps I've ever dealt with on GHL. Calm, technical, and didn't stop until everything worked. Saved us hours of trial and error."

Latrice

360 Ascension

"Sohaib handled my workflow chaos like a pro. He rebuilt two broken triggers and walked me through it so I'd understand. Top tier service."

Ryan Harris

Coach Builder Pro

"Quick, professional, and zero fluff. Sohaib diagnosed our SMS deliverability issue on the first Zoom call and gave us a fix plus a long-term recommendation."

Alissa Cerney

Funnel Cures

"I've worked with a lot of GHL support agents. Sohaib stands out — patient, thorough, and follows up until it's actually resolved. Highly recommend."

Josh Riggs

Lead Flow

"Sohaib is the agent I send the tricky tickets to. He owns problems end-to-end and his shadowing sessions for new hires are genuinely excellent."

Usman R.

Internal — HL Pro Tools

Let's build a support function people actually thank you for.

Available for full-time and contract roles · 40 hrs/week · weekends off · $7 / hour (negotiable). Open to work in any timezone — US, UK, AU, EU, MENA.

Book an appointment with me

Pick a slot — Google Calendar will confirm instantly.